Shipping policy

📦 Shipping Policy

Thank you for supporting our small Australian business! We take great pride in packaging and dispatching your orders with care and efficiency. Please take a moment to review how our shipping works:

Processing & Shipping Times

  • Orders are typically processed within 1–3 business days.

  • Shipping times will vary depending on your location and the shipping method selected at checkout.

  • Once your order has shipped, you will receive a tracking number via email.

Split Shipments

In some cases—especially for international orders or larger purchases—your order may be sent in multiple parcels due to postage restrictions or regional distribution logistics.
If this happens:

  • You will not be charged additional shipping fees.

  • You’ll receive an email notification with multiple tracking numbers for the respective parcels.

Shipping Carriers

We work with a network of trusted postal and courier services both domestically and internationally to ensure your order reaches you efficiently and securely.

If your order is taken to the postal office for collection and you do not collect your order, it can be sent back to us. If this happens, redelivery will be charged and in some cases, where products are not collected and are destroyed, a total reorder will need to be made at the buyers expense. 

Shipping Recommendations

To ensure a smooth delivery of your goods, we recommend the following is applied. We keep all personal information you attach to your order private and do not distribute or sell to third parties. 

  1. Attach an email and phone number to your order
  2. Double check your address (we may contact you if we need to clarify anything)
  3. Watch for tracking (we can only send tracking information if there is an email attached to your order).
  4. If you are buying as a gift, add your own email and number to the order instead of the receiver of the gift. 
  5. If you need to make changes before it is shipped, contact us ASAP!!
  6. If your order has not been delivered but has been listed as "attempted delivery" please call your local post office or postal service depot for collection.